Shipping policy

Shipping Policy

Last Updated: October 12, 2026

This Shipping Policy applies to purchases made through premier-deadsea.com (the “Website”) and is provided by Premier North America Inc., a Florida corporation and the merchant of record for purchases made through the Website. Certain products may be manufactured or supplied by affiliated entities, including Premier Labs Ltd.

1. Order Processing

Please allow up to two (2) business days for order verification and processing before shipment.

Orders placed on weekends or U.S. federal holidays will generally begin processing on the next business day.

Processing times may be extended during promotional events, product launches, holidays, inventory periods, periods of unusually high order volume, or circumstances beyond our reasonable control.

Once an order has been transferred to the shipping carrier, the estimated transit time begins.

2. Shipping Rates

For eligible orders shipped within the United States:

• Orders of $69 or more: Free standard shipping
• Orders under $69: $9.99 standard shipping

The shipping methods and charges available for your order will be displayed at checkout.

Certain products, destinations, or special delivery services may be subject to different shipping rates or conditions when indicated at checkout.

Shipping promotions may be changed, suspended, or discontinued from time to time. Any shipping terms or promotions applicable to an order at the time the order is placed will remain applicable to that order.

3. Estimated Delivery Timeframes

Destination / Order Type	Shipping Method	Estimated Delivery
United States	Standard Ground Service	3–7 business days after shipment
PO Box Addresses	Postal Service	3–8 business days after shipment
APO/FPO Military Addresses	Military Postal Service	Approximately 4–6 weeks
NUNA Device Orders	Specialized Delivery Service	Up to 30 days

Delivery estimates are provided for convenience only and are not guaranteed.

Business days generally exclude Saturdays, Sundays, and U.S. federal holidays.

4. U.S. Shipping Destinations

This Website is intended primarily for customers located in the United States.

Orders may be shipped only to destinations that are available and accepted during checkout. If a particular state, territory, military address, or other destination is not available as a shipping option at checkout, we are currently unable to ship the order to that destination through the Website.

Available shipping destinations, services, rates, and delivery options may change from time to time.

5. NUNA Device Orders

Certain NUNA device orders require specialized handling and shipping arrangements and may take up to 30 days for delivery.

The delivery method available for a NUNA device order may differ from the standard shipping methods available for skincare and other products.

Where applicable, additional delivery information will be provided following order confirmation.

6. Order Tracking

When tracking information is available, customers will receive a shipping confirmation containing tracking details after the order has been shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Tracking information and estimated delivery dates provided by a carrier are controlled by the carrier and may change during transit.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you discover an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to assist before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the shipping carrier.

Additional shipping or reshipping charges resulting from an incorrect or incomplete address may be charged to the customer where permitted by applicable law.

8. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages or from different fulfillment locations.

If an order is divided into multiple shipments, customers may receive separate shipping confirmations and tracking numbers.

9. Shipping Delays

Delivery may be affected by circumstances outside our reasonable control, including severe weather, transportation disruptions, carrier delays, natural disasters, labor disruptions, security events, government actions, or other unforeseen circumstances.

If we become unable to ship an order within the timeframe stated at the time of purchase, we will handle the delay, cancellation, and any applicable refund in accordance with applicable U.S. law.

10. Lost, Missing, or Damaged Shipments

If your order appears to be lost, is significantly delayed, arrives damaged, or tracking indicates delivery but you have not received the package, please contact our customer service team as soon as possible.

We may request photographs, packaging information, tracking information, or other documentation reasonably necessary to investigate the matter with the shipping carrier.

We will review eligible shipping issues and provide the appropriate assistance in accordance with this Policy, our other applicable store policies, and applicable law.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carriers, fulfillment operations, Website functionality, or applicable requirements.

The version of the Shipping Policy posted on the Website at the time an order is placed will apply to that order.