Refund policy
Return & Refund Policy
Last Updated: October 12, 2026
This Return & Refund Policy applies to eligible products purchased directly through premierdeadsea-usa.com (the “Website”).
The Website is operated by Premier North America Inc., a Florida corporation and the seller and merchant of record for purchases made directly through the Website unless expressly stated otherwise.
1. 60-Day Voluntary Return Policy
Premier offers a voluntary 60-day return period, calculated from the original date of purchase, for eligible products purchased directly through the Website.
To qualify for a voluntary return, the product generally must be: Unopened, Unused, Unaltered, Complete, In its original packaging, In resalable condition
Proof of purchase or the applicable order number may be required.
Products that have been opened, used, altered, damaged after delivery, or partially consumed generally are not eligible for a voluntary change-of-mind refund.
This voluntary return policy does not limit any rights or remedies relating to defective, damaged, incorrect, or nonconforming products that cannot legally be waived.
2. Return Merchandise Authorization
Before returning an eligible product, please contact Customer Service to obtain a Return Merchandise Authorization (“RMA”) and return instructions.
To request an RMA:
Email: customerservice@premierna.com
Toll-Free Telephone: +1-866-719-2038
Alternate Telephone: +1-954-309-8253
Website: premierdeadsea-usa.com
Please do not send products to Premier without first obtaining return instructions.
Returns sent without an RMA or contrary to the provided return instructions may experience delays or may be declined under Premier's voluntary return policy. Nothing in this requirement limits rights that cannot legally be waived.
3. Return Procedure
To return an eligible product:
- Contact Customer Service and request an RMA
- Follow the return instructions provided by Customer Service
- Securely package the product, including all original components and packaging where applicable
- Include or clearly reference the RMA number
- Send the return using a trackable shipping method
- Retain your shipping receipt and tracking information until the return has been completed
Premier is not responsible for return packages lost in transit before they are received by Premier.
4. Return Shipping Costs
For voluntary returns based on a change of mind, return shipping costs are generally the customer's responsibility.
Original shipping charges are generally non-refundable for voluntary returns.
Different rules may apply if: Premier shipped an incorrect product, A product arrived damaged, A product is defective, Applicable law requires Premier to bear the applicable cost
If an order originally qualified for free shipping, Premier will not retroactively charge the customer for the original standard shipping solely because an eligible product is returned unless a specific promotion disclosed otherwise before purchase.
5. Refunds
After a returned product is received, Premier will inspect it to determine whether it satisfies the applicable return conditions.
If the return is approved, the refund will be issued to the original payment method.
Approved refunds are generally issued within seven (7) business days after Premier accepts the returned merchandise.
After Premier issues the refund, additional processing time may be required before the credit appears on your account. Processing times are controlled by your bank, card issuer, payment provider, or other financial institution.
Refunds will generally include the purchase price actually paid for the eligible returned product, taking into account any applicable discounts or promotions.
Original shipping charges are generally non-refundable for voluntary change-of-mind returns.
Applicable sales taxes will be refunded where required by applicable law.
6. Damaged, Incorrect, Incomplete, or Defective Products
If your order arrives damaged, incorrect, incomplete, or defective, please contact Customer Service as soon as reasonably possible, preferably within seven (7) days after delivery, so that we can investigate and assist promptly.
Premier may reasonably request: Your order number or proof of purchase, A description of the issue, Photographs or video of the product, packaging, or damage, Product or device information, A serial number where applicable
Depending on the circumstances, the product, and applicable law, an appropriate remedy may include repair, replacement, refund, reshipment, or another available remedy.
The suggested seven-day notification period is intended to assist with prompt investigation of shipping-related issues and does not eliminate any statutory right or remedy that cannot legally be waived.
7. NUNA Devices
The voluntary 60-day return requirements described above apply to eligible NUNA devices in the same manner as other products.
An opened or used NUNA device generally does not qualify for a voluntary change-of-mind return.
However, eligible NUNA devices purchased directly through premierdeadsea-usa.com may be covered by Premier North America Inc.'s separate NUNA Three-Year Limited Warranty against covered defects in materials and workmanship under normal consumer use.
Please review the NUNA Three-Year Limited Warranty for complete warranty terms.
8. Purchases From Other Sellers
This Return & Refund Policy applies only to purchases made directly through premierdeadsea-usa.com.
It does not govern purchases made through: Amazon, Other online marketplaces, Independent retailers, Distributors, Spas, Kiosks, Boutiques, Third-party websites, Other sellers
Products purchased from another seller must generally be returned to the original seller in accordance with that seller's return and refund policies and applicable law.
9. Fraud, Abuse, and Excessive Returns
Premier reserves the right, to the extent permitted by applicable law, to refuse or restrict voluntary returns where there is reasonable evidence of: Fraud, Return-policy abuse, Altered or substituted merchandise, Unauthorized resale, Repeated or excessive return activity inconsistent with ordinary consumer use, Other misuse of the return process
This provision does not limit any right or remedy that cannot legally be waived.
10. Customer Service
Premier North America Inc.
1321 NW 65TH PL STE 3
Fort Lauderdale, FL 33309
United States
Email: customerservice@premierna.com
Toll-Free Telephone: +1-866-719-2038
Alternate Telephone: +1-954-309-8253
Customer Service Hours:
Monday–Thursday: 9:00 AM–4:00 PM Eastern Time
Friday: 9:00 AM–2:00 PM Eastern Time
Website: premierdeadsea-usa.com
11. Applicable Consumer Rights
This Policy provides Premier's voluntary return terms and does not waive or limit any consumer-protection, warranty, defective-product, refund, or other rights that cannot legally be waived under applicable federal or state law.
Where this Policy conflicts with a mandatory requirement of applicable law, the mandatory requirement will control to the extent of the conflict.
