Satisfaction Guaranteed
PREMIER NORTH AMERICA, INC. 30-DAY SATISFACTION GUARANTEE
Try Your Skincare Product or Home-Use Red Light Therapy Device
If you are not satisfied with your eligible purchase for any reason, contact us within 30 calendar days after delivery to request a full refund. You do not need to show that the product is defective or explain why you are dissatisfied.
Effective date: November 1, 2026. For products purchased on or after that date, this guarantee supersedes all prior Premier satisfaction guarantees.
Eligible Purchases
This guarantee applies to Premier by Dead Sea skincare products and the NUNA, Nuna skin, nuna max, nuna pro -red light therapy devices only when originally purchased new from a retail outlet authorized by Premier North America, Inc. to sell the applicable product in any of the 50 United States and delivered in any of the 50 United States. Authorized retail outlets include the Company website at premierdeadsea-usa.com and the independently owned Premier retail stores identified on our authorized-retailer list. For skincare products only, authorized outlets also include the Official Skincare storefront on Amazon.com. Company-operated stores, the Company website, and marketplace storefronts qualify only if identified as authorized for the applicable product. Check whether a seller is authorized by emailing customerservice@premier-deadsea.com - we will respond within 24 hours. Authorization is determined as of the original purchase date; a retailer’s later loss of authorization will not disqualify an otherwise eligible purchase. Purchases of used, pre-owned, or refurbished products, and purchases from unauthorized sellers, are not eligible for this voluntary satisfaction-refund program. These eligibility restrictions apply only to this program and do not eliminate statutory warranty rights or other nonwaivable remedies, including rights that may arise from purchases from unauthorized sellers or purchases of used products.
Opened and Used Products
You may open and reasonably try a product purchased new from an authorized retail outlet in accordance with its instructions without losing eligibility. Opening or reasonably trying a product purchased new does not convert the purchase into an excluded used-product purchase.
For skincare products, keep the container and any unused product until we confirm whether a return is needed. Do not ship a leaking or unsafe product.
For devices, return the device with its originally supplied accessories. Original packaging is helpful but is not required.
How to Request Your Refund
1. customerservice@premier-deadsea.com (skincare products) within 30 calendar days after delivery.
2. Provide a copy of the original receipt (or, for an online purchase, the order confirmation) showing the purchase date and the seller. We may also ask for reasonable evidence of the delivery date and that the product was purchased new from an authorized seller.
3. We will provide a prepaid return label if we require a return.
4. Send any requested return within 14 calendar days after we provide return instructions.
There is no restocking fee, return-processing fee, or deduction for reasonable trial use.
Your Refund
We will refund the full amount you paid for the eligible product, applicable sales tax, and any original shipping charge attributable to that product. We will also pay return shipping.
For a discounted product, the refund equals the amount actually paid. For a bundle, you may return the entire bundle for a full refund. If you wish to return only part of a bundle, contact us first to confirm the refund amount.
We will issue your refund to the original payment method within 10 business days after receiving the required return, or after approving your request if no return is required. Your payment provider may take additional time to post the refund.
Your Warranty and Legal Rights Continue
This guarantee is separate from our Limited Warranty and does not require you to establish a defect to request a refund. Applicable state law may provide warranties and remedies independent of eligibility for this voluntary satisfaction-refund program. Restrictions in this guarantee concerning purchase source, new condition at purchase, or geography apply only to this program and do not eliminate nonwaivable rights under applicable law. These restrictions do not make us responsible for obligations of an independent seller. Expiration of the 30-day guarantee period or failure to satisfy this program’s return procedures does not itself terminate an unexpired warranty or any nonwaivable statutory remedy. Any mandatory obligation or remedy under applicable law controls over a conflicting program term, and required statutory remedies remain available independently of this guarantee. A warranty claim does not have to be made within this guarantee’s 30-day period if the applicable warranty remains in effect. Nothing in this guarantee restricts any obligation or remedy imposed by applicable law. For California consumers, qualifying consumer goods may carry statutory implied warranties and remedies independent of eligibility for this program. Skincare cosmetics generally fall within the consumables exclusion from California’s Song-Beverly Consumer Warranty Act, but this does not limit rights under other applicable law or categorically exclude all skincare-related articles.
Contact:
Premier North America, Inc.
1321 NW 65th Place, Fort Lauderdale, Florida 33309
customerservice@premier-deadsea.com (skincare products)
